SHIPPING
La livraison est gratuite pour les commandes de 100$ et +. Pour les commandes de 100$ et moins, le prix de la livraison sera calculé lors du paiement selon l'adresse de destination. La livraison des commandes est assurée par Postes Canada et les délais de livraison varient de 2 à 7 jours ouvrables.
24/48 hours local delivery is available in Montreal only from Monday to Friday between 9am and 5pm. No tracking number.
EXCHANGE & RETURN POLICY
Products purchased online and shipped are final sales. To ensure the quality and the integrity of our products, we do not accept exchanges or returns at any time.
If your products are damaged or if you're not fully satisfied with your order please contact info@rubybrown.com
Exchange policy for the made-to-measure perfume workshop
Gift certificates or reservations to a workshop are not refundable. You can however transfer your gift certificate or reservation to another person at any time. Should you do so, you must give your name and/or order number to the person attending the workshop. Exchanges are possible under the conditions mentioned below:
• 7 days prior to the workshop 100% of the amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
• Less than 7 days prior to the workshop 50% of the initial amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
• Less than 48 hours prior to the event no exchange and no refund are possible.
ABOUT MADE-TO-MEASURE PERFUME WORKSHOPS
The made-to-measure perfume workshop takes place at the Ritz-Carlton Montreal by appointment only. Corporate workshops can take place at your chosen location. (Additional fees for outside Montreal)
For all gift certificates bought before July 1st 2021 send us an Email in order to confirm your workshop date. For all other certificates simply enter your code at checkout.
Absolutely not. They’re unisex events for everyone.
The workshop is designed for adults, however some teens 15 and up may enjoy the experience.
Places are reserved for participants only. If you’d like to attend, please make your own reservation.
The perfume organ is a luxurious round plate showcasing more than 60 fragrances that vary according to seasons and trends. You’ll be inspired at first sight.
No, it is possible to be inspired by an existing perfume, but we cannot guarantee the final result.
No, in order to ensure your satisfaction, we strongly invite you to participate in a custom perfume creation workshop.
The longevity of your perfume varies according to your choice of base notes. Generally, perfume that is stored in a dry place away from direct sunlight will stay in perfect condition for several years.
WHERE CAN I FIND YOUR PRODUCTS?
You can buy all of our products online. Some of our products are available at:
