FAQ


FAQ Ruby Brown

Shipping

We offer free shipping on orders of 100$ or more. Orders are shipped within 1 to 3 days. Tracking numbers are automatically sent as soon as your order is packed. Once picked up for delivery, the tracking number can be used to follow your order. We use expedited, 2 to 7 business days, Canada Post service.

24/48 hours local delivery is available in Montreal only from Monday to Friday between 9am and 5pm. No tracking number.


Exchange & Return policy

Products purchased online and shipped are final sales. To ensure the quality and the integrity of our products, we do not accept exchanges or returns at any time. If your products are damaged or if you're not fully satisfied with your order please contact info@rubybrown.com

Exchange policy for the made-to-measure perfume workshop

Gift certificates or reservations to a workshop are not refundable. You can however transfer your gift certificate or reservation to another person at any time. Should you do so, you must give your name and/or order number to the person attending the workshop. Exchanges are possible under the conditions mentioned below:

  • 7 days prior to the workshop 100% of the amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
  • Less than 7 days prior to the workshop 50% of the initial amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
  • Less than 48 hours prior to the event no exchange and no refund are possible.


About made-to-measure perfume workshops

Where do workshops take place?
The made-to-measure perfume workshop takes place at the Ritz-Carlton Montreal by appointment only. Corporate workshops can take place at your chosen location. (Additional fees for outside Montreal)

How to register with a gift certificate?
For all gift certificates bought before July 1st 2021 send us an Email in order to confirm your workshop date. For all other certificates simply enter your code at checkout.

Where do workshops take place?
The made-to-measure perfume workshop takes place at the Ritz-Carlton Montreal by appointment only. Corporate workshops can take place at your chosen location. (Additional fees for outside Montreal)

Are the workshops exclusively for women?
Absolutely not. They’re unisex events for everyone.

Can children participate in the workshops?
The workshop is designed for adults, however some teens 15 and up may enjoy the experience.

How long does the perfume last?
The longevity of your perfume varies according to your choice of base notes. Generally, perfume that is stored in a dry place away from direct sunlight will stay in perfect condition for several years.

May I accompany a family member or friend at a workshop?
Places are reserved for participants only. If you’d like to attend, please make your own reservation.

What is a perfume organ?
The perfume organ is a luxurious round plate showcasing more than 60 fragrances that vary according to seasons and trends. You’ll be inspired at first sight.

Return policy for the made-to measure perfume workshop

Gift certificates or reservations to a workshop are not refundable. You can however transfer your gift certificate or reservation to another person. Should you do so, you must give your name and/or order number to the person attending the workshop.

Exchanges are possible under the conditions mentioned below:

  • 7 days prior to the workshop 100% of the amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
  • Less than 7 days prior to the workshop 50% of the initial amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
  • Less than 48 hours prior to the event no exchange and no refund are possible.

Where can I find your products?

You can buy all of our products online. 
Some of our products are available at: