Livraison gratuite au Canada avec 100$ d'achat et +

FAQ


FAQ Ruby Brown

Shipping

Shipping is made with Canada Post in Canada and in the US. Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. We use expedited (standard) 2 to 10 business days Canada Post service.

24/48 hours local delivery is available in Montreal only from Monday to Friday between 9am and 5pm. No tracking number.


Refund & exchange policy

Products: No refund or exchange on products.
Workshops: No refund. Exchange possible 14 business days prior to the workshop.


About made-to-measure perfume workshops

Where do workshops take place?
The made-to-measure perfume workshop takes place at the Ritz-Carlton Montreal by appointment only. Corporate workshops can take place at your chosen location. (Additional fees for outside Montreal)

How to register with a gift certificate?
For all gift certificates bought before July 1st 2021 send us an Email in order to confirm your workshop date. For all other certificates simply enter your code at checkout.

Where do workshops take place?
The made-to-measure perfume workshop takes place at the Ritz-Carlton Montreal by appointment only. Corporate workshops can take place at your chosen location. (Additional fees for outside Montreal)

Are the workshops exclusively for women?
Absolutely not. They’re unisex events for everyone.

Can children participate in the workshops?
The workshop is designed for adults, however some teens 15 and up may enjoy the experience.

How long does the perfume last?
The longevity of your perfume varies according to your choice of base notes. Generally, perfume that is stored in a dry place away from direct sunlight will stay in perfect condition for several years.

May I accompany a family member or friend at a workshop?
Places are reserved for participants only. If you’d like to attend, please make your own reservation.

What is a perfume organ?
The perfume organ is a luxurious round plate showcasing more than 60 fragrances that vary according to seasons and trends. You’ll be inspired at first sight.


Where can I find your products?

You can buy all of our products online. 
Some of our products are available at: