SHIPPING
We offer free shipping on orders of 100$ or more. Orders are shipped within 1 to 3 days. Tracking numbers are automatically sent as soon as your order is packed. Once picked up for delivery, the tracking number can be used to follow your order. We use expedited, 2 to 7 business days, Canada Post service.
Delivery by courier service (local delivery) is also offered within a 7KM radius of our office located at 5455 Avenue De Gaspé, Montreal, Quebec, H2T 3B3 you can choose this option during checkout. Delivery Monday to Thursday between 9am to 5pm.
EXCHANGE & RETURN POLICY
Products purchased online and shipped are final sales. To ensure the quality and the integrity of our products, we do not accept exchanges or returns at any time.
If your products are damaged or if you're not fully satisfied with your order please contact info@rubybrown.com
Exchange policy for the made-to-measure perfume workshop
Gift certificates or reservations to a workshop are not refundable. You can however transfer your gift certificate or reservation to another person at any time. Should you do so, you must give your name and/or order number to the person attending the workshop. Exchanges are possible under the conditions mentioned below:
• 7 days prior to the workshop 100% of the amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
• Less than 7 days prior to the workshop 50% of the initial amount will be issued on a gift card applicable to our online shop or to the made-to-measure perfume workshop.
• Less than 48 hours prior to the event no exchange and no refund are possible.
ABOUT MADE-TO-MEASURE PERFUME WORKSHOPS
The made-to-measure perfume workshop takes place at the Ritz-Carlton Montreal by appointment only. Corporate workshops can take place at your chosen location. (Additional fees for outside Montreal)
Our workshops are offered occasionally, and registration is on a first-come, first-served basis. If you are unable to attend a workshop and would like to request a refund on the original method of payment, please contact us at info@rubybrown.com, and we will be happy to assist you.
At any time, you may use your gift certificate to purchase any of our products available online. Simply enter your gift certificate number at checkout.
Absolutely not. They’re unisex events for everyone.
The workshop is designed for adults, however some teens 15 and up may enjoy the experience.
Places are reserved for participants only. If you’d like to attend, please make your own reservation.
The perfume organ is a luxurious round plate showcasing more than 60 fragrances that vary according to seasons and trends. You’ll be inspired at first sight.
No, it is possible to be inspired by an existing perfume, but we cannot guarantee the final result.
No, in order to ensure your satisfaction, we strongly invite you to participate in a custom perfume creation workshop.
The longevity of your perfume varies according to your choice of base notes. Generally, perfume that is stored in a dry place away from direct sunlight will stay in perfect condition for several years.
WHERE CAN I FIND YOUR PRODUCTS?
You can buy all of our products online. Some of our products are available at:
